RETURN & REFUND POLICY
Return Policy & Money Back Guarantee
We are confident you’ll find DRNUTRIC products reach the highest standard of health product. However, if you are dissatisfied, please return the remaining product with your receipt and reason it failed to meet your standards. DRNUTRIC Online will refund the product purchase price or replace the product for free, at your option.
If you are unsure regarding the suitability of our products for your needs, please do not order multiple or large units. Once product leaves our premises, we cannot account for its disposition and therefore cannot resell returned products, even if ‘unused.’ Returns of multiple units of the same product for reasons other than spoilage or issues that are traceable to manufacture will be credited for one unit.
Here are some conditions associated with our refund policy:
The returned goods/products will be checked with the receipt together. The packaging should also be in original condition with original shipping container as received. Stockcells Sdn Bhd (1299873-U) will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 10 working days after the confirmation.
We strive to process your refund from the moment the returned item passes the quality check in the storage offices. But, the refund depends on the transaction and the processing time of the bank. In case of non-compliance in the refund, DRNUTRIC Online (Stockcells Sdn Bhd) may, at its discretion, ask you to provide us with a screen shot of your bank statement.
We understand that in part of the situations, it takes the product more than 10 days to get to our quality control and storage offices, and as a result, a request for refund can take a long time. In such a situation, we can process the refund amounts immediately, but if the product does not pass the quality control, we retain all the authority to find a way to recover the officially credited amount in your account.
Please return your purchase to the following address:
Stockcells Sdn Bhd (1299873-U)
No. 57-01 Jalan Seri Putra 1/4,
Bandar Seri Putra, 43000 Kajang,
Please contact us at firstname.lastname@example.org or +603-89260719 if you have any questions or doubts.